Soft Skills Training

Spoken English at Work

Course Description

Though India is a country of diverse languages, the need for spoken English at work has been increasing day by day. To get a good job in sectors like IT/ITES, Telecom, Pharma, etc., one needs to have good command over English in written and spoken both.

Benefits We Offer

Our unique methodologies, which we have developed over the years, make this program very effective. Participants can grasp it and implement it in very short time. We have made learning grammar effortless and speaking English with correct pronunciation is fun.

Intermediate Level

Grammar – Tenses, Articles, Prepositions, Connectors, Effective Sentence Formation, Subject-Verb Agreement, Common Errors of English, Phrasal Verbs, Indianism, Sounds.

Advance Level

Grammar – Types of Sentence Formation, Voice & Accent, Intonation, Presenting Your Thoughts.

Workshop Take-Away

Manual, Hand –Out, Exercise Sheet

Duration

As desired by Client/Participants level dependant

Course Description

“The way we communicate with others and with ourselves ultimately determines the quality of our lives.”- Tony Robbins

To live is to communicate. Every facet of existence requires communication whether business, being one of the facets of human existence requires communication, or in personal life communication is necessary and imperative. It is always two way so it becomes necessary to receive as well as to give during participation. Participation can take different forms, such as talking, writing, interacting, etc.

Human communication is 55% body language, 38% tonality and 7% words. Hence, even when we do not speak we communicate the way we walk, stand, and sit send a message to others

Expected Outcome

After this training, you will be able to:

  • Improve the Effectiveness of Communication
  • Understand The Proper Usage of Body Posture, Words, And Tonality.
  • Develop Effective Listening Skills, Keep the Communication Precise and to the Point.

What It Covers

  • The Foundation of Communication
  • The Communication Process – Six Steps of Communication
  • Establishing Rapport – NLP Way of Communication
  • Listening for Understanding – Active vs. Passive vs. Reflexive Listening
  • Questioning for Clarity – Developing Probing Skills

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

Engaging course content, effective style of presentations of PowerPoint, body posture, tonality, story-telling and interactive facilitation captures the complete attention of your audience and let them learn and enjoy the course thoroughly.

Great content but poor presentations of ideas kill the whole story. Great presenter is always in demand that makes his way to success in every meeting whether it is a personal or business meeting.

Expected Outcome

After this training, you will be able to:

  • Prepare, Design & Deliver The Presentation Effectively.

What It Covers

Preparation
  • Defining the Objective of The Presentation
  • Analyzing And Understanding The Audience
Designing
    • Selecting a Killer Title
    • Writing The Introduction
    • Crafting The Slides using Effective Pictures, Fonts, and Animation
    • Creating a Story Line
    • Setting The Agenda
Delivery
      • Creating a Learning Atmosphere
      • Body Posture
      • Using Perfect Tonality
      • Connecting With Audience
      • Showing Enthusiasm
      • Engaging The Audience
      • Controlling The Audience Focus
      • Handling The Hecklers
      • Effective Wrapping Up

Duration

As per the client’s requirement, however, our recommendation is for 16 hours. The Program is customized according to the needs of client.

Course Description

In today’s business scenario, our preferred medium of interaction has become through e-mail or chat. Moreover, we judge a person by how he writes to convey a message. In order to show respect to our business partners, there are also some rules which have been laid for business writing

The well written letter is half of the success. It shows your potential to your business partners and leaves an impression as to how experienced business person you are who really knows the business etiquette.

Expected Outcome

After this training, you will be able to

  • Familiarize With Various Style of Writing
  • Build Rapport Through Writing
  • Influence Your Business Partner

What It Covers

  • Defining the Purpose of Writing
  • Organizing Your thoughts
  • Designing The Structures
  • Using The Paragraphs
  • Building Rapport through Writing
  • Writing to Keep The Reader Engaged
  • Creating Heads, Sub heads
  • sing the Correct Fonts and Size
  • Formatting in MS Word

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

Writing an effective e-mail is an art and it plays an important role in business success or failure. Where the modes of interactions today are majorly through e-mails or chat, one cannot afford to lose out on the skills of effective business e-mail writing.

Poor e-mail shows that you are incapable and inexperienced business partner who have not upgraded itself with the time. On the other hand, well crafted e-mail leaves a great impression on your business and makes him willing to do business with you.

Expected Outcome

After this training, you will be able to:

  • You will be able to Write Effective E-mail

What It Covers

Introduction
General Parts of an e-mail
  • Salutation
  • Subject line
  • Introduction-Body-Conclusion
  • Spacing
  • Replying
  • Forward, To, CC & BCC
  • Font
  • Signature
  • Enclosures
  • Closing
Sentence structures
Grammar
  • Punctuation
  • Tenses
  • Active Passive Voice
  • Creating a Story Line
  • Connectors And Spell check
Grammar Checkpoints
  • Using Spellchecker
  • Check Simple Sentences
  • Check Punctuations
Formatting Your E-mail Message
  • Email style
  • Selecting Your Format Setting
  • Choosing the Right Font
  • Paragraph
Setting The Tone of Mails
Responding to Mails
Handling The Irate Clients Through Mails

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of clientp>

Course Description

A good negotiation skill is not only beneficial when it comes to managing a good deal in business, but also it can be of great benefit in resolving any differences that may arise between two people. It can be learned by constantly practicing the core principles of negotiation. To become a master negotiator, one needs to observe the best negotiator, engage in negotiation and use the negotiation techniques consciously.

Expected Outcome

After this training, you will be able to

  • Learn The Art of Effective Negotiation
  • Understand The Concept to Utilize These Skills in Both Professional And Personal Situations.

What It Covers

  • Introduction & Objective
  • Types of Negotiation
  • Skills of Negotiation
  • Understanding How to Negotiate
  • Stages of Negotiation
  • Understanding And Dealing With Conflict Situation
  • Knowing Typical Negotiation Patterns and Techniques
  • Impact of Environment on The Process of Negotiation
  • Seeing Others Point of View
  • Working With Your Own Negotiation Beliefs
  • Win-win Negotiation
  • Reading Between The Lines
  • Closing The Deal

Duration

The duration of the program is 8-16 hours. The program can be customized as per the needs of client.

Course Description

“Your customer doesn’t care how much you know until they know how much you care.” – Damon Richard.

Customers are the most important part of any business. They are not separate from your business. In fact, they are integral part of any business. Businesses exist because their customers exist.

Expected Outcome

Upon completion of this training, participants will be more attentive towards customer’s needs and will develop a thorough understanding of handling different types of customers.

What It Covers

  • Essentials of Customer Service
  • Managing Customers’ Expectation
  • Empathy
  • Handling Customers
  • Customer Delight

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

Conflict occurs when there is a disagreement, someone perceives that there is interests or concerned are not being addressed. When we work together in a business set up or spend a lot of time with each other in our day to day life, conflict is bound to happen. But then, it can be resolved amicably. NLP’s (Neuro Linguistic Programming) perceptual position is the answer. It basically helps you to enter into other person’s shoes and see the world from his/her perspective. It also helps you to evoke the best resolution possible which lies within yourself. It’s very interesting and fun filled techniques.

Expected Outcome

Upon completion of this session, you will be able to handle workplace challenges more effectively by:

  • Understanding Conflict
  • Understanding Perspectives
  • Improving Persuasion Skills
  • Improving Assertiveness

What It Covers

  • What is a Conflict
  • Communication And Conflict
  • People Are Not Their Behavior
  • Conflict Resolution Strategies
  • Strategies To Avoid Conflict
  • NLP Perceptual Position

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

Problem solving is a mental process and is part of the larger problem process that includes problem finding and problem shaping. The core objective of problem-solving is to overcome obstacles and find a solution that best resolves the issue.

What It Covers

A FOUR-STEP PROCESS
  • Understanding The Problem
  • Devising a Plan
  • Carrying Out The Plan
  • Solving The Problem

Problem Solving Tools and Techniques

    • Appreciation – Extracting maximum information from

facts

  • 5 Whys – Getting quickly to the root of a problem
  • Cause & Effect Diagrams – Identifying likely causes of problems
  • SWOT – Analyzing your strengths, weaknesses, opportunities and threats
  • Affinity Diagrams – Organizing ideas into common themes
  • PEST Analysis – Understanding “big picture” forces of change
  • The McKinsey 7S Framework – Ensuring all parts of your organization work in harmony

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

With every decision (good or bad) that we make shapes our destiny. Tony Robbins once said – “It is in your moments of decision that your destiny is shaped.” We make hundreds of decision everyday that very much starts from waking up in the morning till we go to bed that includes tiny decision such as waking up, brushing our teeth to larger decisions that includes business related and personal life’s decisions.

Mostly we decisions are guided through our subconscious mind which directs the conscious mind based on what our values and beliefs are.

Expected Outcome

Upon completion of this session, you will be able to

  • Rewire Your Brain For Better Decision
  • Learn The Process Of Decision Making

What It Covers

Key Concepts – The Five Key Steps
    • Step 1 – Establish a Context for Success
    • Step 2- Frame the Issue Properly
    • Step 3 – Generate Alternatives
    • Step 4 – Evaluate the Alternatives
    • Step 5 – Choose the Best Alternative
The Context For Success – Setting The Stage
Dynamics of Decision Making
NLP Perceptual Positions

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

Success and failure of any project depends on the team. If there is congruency, co-ordination, and cooperation among team members, the risk of failures are eliminated and high success can be achieved.

It is essential to recognize that a team is a collection of related but disparate individuals. There may be common goals and purpose, but each team member will see things differently because no two people see the world in exactly the same way.

This training program aims at aiding mangers understand the various elements that go into building and managing an effective team.

Expected Outcome

  • Creating trust amongst team members
  • Recognizing individual strengths, styles and skills
  • Keeping lines of communication flexible
  • Helping leaders in understanding team members

What It Covers

Bruce Tuckman’s Model of Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
Understanding Team Dynamics – Johari Window e
How to Manage a Team
The Role of The Leader/Team Member
Giving and Receiving Feedback

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

Time is the essence where there are so many things to be done within the stipulated time-frame. By prioritizing your work, you ensure that every piece of work is getting done by you effectively without having much of stress. Your productivity increases automatically when you organize your day.

Expected Outcome

Upon completion of this session, you will be able to

  • Organize Your Day
  • Manage Your Time Effectively
  • Overcome Procrastination
  • Delegate The Work Properly

What It Covers

Organizing Your Day
  • 80:20 Rule or Pareto Principle of Time Management
  • Job Analysis</li >
  • Activity Logs
  • To-Do Lists
Dealing with Common Time Wasters
  • Interruptions
  • Shifting Priorities
  • Too Much Information
  • Travel
Procrastination
  • Causes
  • Ways to Overcome Procrastination
Delegation
Why Delegate?
  • The Delegation Process
  • Delegation for Time Management
  • Delegation for Succession Planning

Duration

The duration of the program is 8 hours. The program can be customized as per the needs of client.

Course Description

It’s a big shift for some millennial to live corporate life leaving behind the college environment. For better productivity, it’s necessary to help develop certain skills in them to ensure the overall growth of an individual and the organization.

Campus to Corporate is a soft skills program that helps students inculcate the corporate culture smoothly and enjoy the transition.

Expected Outcome

Upon completion of this session, you will be able to:

  • Develop Effective Communication Skills
  • Establish Good Co-ordination With Colleagues
  • Manage Time Effectively
  • Manage Self
  • Have Clear Goal

What It Covers

  • Effective Communication Skills
  • Team Building
  • Time Management
  • Managing Self

Duration

The duration of the program is 16 hours. The program can be customized as per the needs of client.

Safe workplace is the primary concern of any employee. The burden of preventing sexual harassment rests on the employer.

What It Covers

  • It is based on the compliance.