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Listening Skills Training

“Speech is difficult; Silence is impossible.” It is only in silence that listening can take place. Communication can take place when both the communicators will listen to each other. Listening is the mother of all speaking.

The speaker has to listen not only to any verbal responses but also to the nonverbal symbols or signs that the listener displays. Speakers who do not care to listen to their listeners cannot be good communicators no matter how well they articulate of how knowledgeable they may be.

Listening solves many unpredictable situations, and it is one of the steps for success. It is the fail safe technique for dealing with a complaint. Listen and let the other person know you are listening. Use body language and physical prompts to show you are listening.

It costs nothing to listen, and the more attentive you are, the more you will diffuse the situation. Pay attention to what the complainant is saying, concentrate and ask questions.

Listening does not mean accepting liability and agreeing with the speaker’s at every single point. However, when you listen to someone on any troublesome situation it takes the heat of the situation. A few well chosen words reaffirm you are listening and you are not trying to duck out of the situation.

KCPI through its various listening programs develops effective listening skills. As our listening effort are completely under our control. If one is willing to be an effective listener, he can become one. In becoming an effective listener one has to make deliberate and conscious efforts. There has to be a commitment to accomplishing the task of improving listening skills.

Available Format (Half Day)

Program Objectives

At this program's conclusion, participants should be able to:

  • Define why listening is important.
  • Develop an action plan to improve their listening skills.
  • How to use proper body language in listening process.
  • Course Outline

    • Stage of the listening process.
    • Barrier to Active listening.
    • Type of effective listening.
    • How to become an effective listener.
    • Improving listening comprehension.
    • Assessment.